Delete your Square Away account
Square Away is the shop management app for woodworking shops. You can delete your account right in the app or on this page, and if you can't sign in, we'll do it for you by email.
Start it yourself
Sign in, then come back to this page. Or in the app, go to Settings, then Account, and tap Delete my account.
Sign in to delete my accountCan't sign in?
Email hello@squareawayhq.com from the address on your account and say you want it deleted. If you can't use that address, tell us your shop's name and we'll check it's really you before we delete anything. We confirm by email when it's done.
Email hello@squareawayhq.comWhat gets deleted
- If you own the shop: the whole shop. Every job, client, proposal, invoice, photo and file, your price book, templates, forms and settings, your texting number, and every teammate's login. Your plan is canceled, so nothing else gets charged, and your Stripe payments account is closed once any client payment on its way to your bank has landed. Connected apps (Shop Hand in ChatGPT or Claude, Google, QuickBooks, Facebook) lose access.
- If you're on someone else's team: your login for that shop. The jobs, notes and messages you worked on stay with the shop, because they're the shop's records.
- If your login also works at another shop, you keep that one.
When
Nothing goes right away. You get 7 days to change your mind, with a cancel link in the email we send and a Cancel deletion button in Settings, then Account. After that it's deleted for good, usually within a day, and we email you that it's done.
What we keep
- Payment records Stripe is required to keep for taxes and the law. Those stay with Stripe, not in Square Away.
- A short note that a deletion happened and when, with your email address masked, so we can answer if anyone asks.
- Emails, texts and documents you already sent your clients are in their inboxes, not ours, so those stay with them.